ServiceNow is a popular fast growing cloud platform that is used by 75% of Fortune 500 companies to drive their core business solutions thus helping them to work in a more efficient way. It has more than 6000 enterprise customers. ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index.
It was founded in 2004 by Fred Luddy at the company headquarters in Santa Clara, California . He created a workflow system largely based on forms in the cloud. In 2005,ServiceNow created its first limitedservice catalog with very few customers . In 2006, the company expanded internationally and created its first cloud-based orchestration platform. In 2016, the company received FedRAMP certification which means that it meets security expectations for products set up within the cloud.
Few IT companies have struggled with an outdated ITSM platform in the past which made some insecure about their service quality. This insecurity pushed companies to outsource their management and maintenance issues. This resulted in high expenditure and ended up being time consuming, which lead to customer dissatisfaction. With ServiceNow the IT companies are able to work with all the departments on a single platform which saves both time and money making it an ever growing platform.
ServiceNow’s products can be used to support most workflows because of the wide range of tools it offers. Some common ways the products are used include ticketing systems to manage large-scale projects via on-suite ticketing tools, benchmarking to track progress and predictive modelling to manage workflows. IT professionals operating a service desk/help desk can use ServiceNow products to organize their help cases, and also in Problem and Instance management. It is also able to work with many legacy systems for smooth integration. It can integrate with other tools easily and also provides an app store of tool offerings from third parties.
ServiceNow products such as ITSM,PPS, CSM, Facilites, HR service management etc. are market leaders in their domain. Recently, they are moving towards Artificial Intelligence for cloud platform. The future with ServiceNow can be termed as a secure job profile as it is being adopted by companies from diverse fields.